Refund & Guarantee Policy

Last updated: June 4, 2026.

Operator: GrowthCrank ("we," "us," "our"). Contact: support@growthcrank.com.

This page explains our performance guarantee, what triggers it, and exactly how it works. No fine print buried elsewhere — this is the complete policy.

1. The 8-Appointment Guarantee

Here's how it works:

1. You subscribe to any GrowthCrank plan;
2. You complete onboarding and approve your campaign;
3. We activate your campaign — the 30-day clock starts;
4. If at the end of 30 consecutive days of full operation we have delivered fewer than 8 qualified appointments, your next billing cycle is waived automatically.

The credit is automatic. You do not need to call, fill out a form, or negotiate.

2. Conditions for the Guarantee to Apply

All three conditions must be met for the guarantee to be valid:

2.1 You must have completed onboarding

Onboarding means you have provided all required information: target market details, service descriptions, calendar access, exclusion lists (if any), and any other materials we request during setup. Onboarding must be completed within 14 days of subscribing.

2.2 You must have approved your campaign

Before we launch, we send you campaign materials (messaging, targeting criteria, etc.) for review. You must approve these within 5 business days of receiving them. If you do not approve or request changes that delay launch beyond 5 business days, the guarantee period adjusts accordingly.

2.3 The system must have run for 30 consecutive days ("Full Operation")

"Full operation" means our AI system has been actively running your approved campaign for 30 consecutive calendar days without interruption caused by:

• Client-requested pauses or modifications that halt outreach;
• Failure by Client to maintain active calendar integration;
• Account suspension due to non-payment;
• Breach of our Terms of Service.

The 30-day clock starts on the date we activate your approved campaign and notify you via email. If you request a pause or your account is suspended, the clock resets when the campaign resumes.

3. Definition of "Qualified Appointment"

A "qualified appointment" means a scheduled meeting or call with a unique prospect who:

• (a) Is within your declared target market or service area;
• (b) Has expressed interest in the type of service you provide;
• (c) Has confirmed a specific date and time to speak with you or your team;
• (d) Has provided verified contact information (phone number or email);
• (e) Was not on any exclusion list you provided during onboarding.

Counts as qualified:

• A prospect who books and attends;
• A prospect who books but no-shows (still counts — they were qualified at time of booking);
• A prospect who books but reschedules (counts once, regardless of reschedules).

Does NOT count:

• Duplicate bookings (same person booked twice = 1 appointment);
• Prospects outside your declared target market;
• Contacts with fake/invalid information;
• Contacts on your exclusion list.

4. What the Guarantee Is NOT

To be explicit:

• It is NOT a cash refund. If the guarantee triggers, you receive your next month of service free — we do not issue a monetary refund to your payment method.
• It is NOT a guarantee of closed deals. We deliver qualified appointments. Whether those appointments convert into paying customers depends on your sales process.
• It does NOT stack. The free month applies once per guarantee period. If we also underdeliver in the free month, contact us to discuss — but we do not issue perpetual free months.
• It does NOT apply if you caused the underdelivery (didn't complete onboarding, paused the campaign, didn't maintain calendar access, etc.).

5. Disputing an Appointment's Qualification

If you believe a delivered appointment does not meet the qualification criteria in Section 3, email support@growthcrank.com with:

• The appointment date and prospect name;
• The reason you believe it's unqualified;
• Any supporting evidence (wrong area, fake number, etc.).

We review disputes within 2 business days. If we agree the appointment was unqualified, it is removed from your count and we continue working to deliver a replacement.

Reasonable use: Disputing is intended for genuine misses. If a client disputes more than 50% of delivered appointments without supporting reasons, we will reach out to align expectations.

6. Cancellation and the Guarantee

"I want to cancel before 30 days are up." You can cancel anytime. If you cancel before the 30-day full operation period is complete, the guarantee does not apply (the conditions in Section 2.3 were not met). No refund is issued for time already served.

"I want to cancel after the guarantee triggered." If your guarantee triggered and you're in your free month, you can still cancel. Service ends at the end of the free month with no further charges.

"I just want to stop, no refund needed." Email support@growthcrank.com with "Cancel" in the subject line. Subscription ends at the end of the current billing period.

7. What's Not Refundable

• Time already served on a paid month. We do not pro-rate or refund partial months;
• Months where 8+ appointments were delivered. Once we've met the threshold, the guarantee is satisfied — complaints about individual appointment quality are handled via the dispute process (Section 5), not refund;
• Add-on services purchased separately are non-refundable once delivered, but unused add-ons can be cancelled going forward.

8. How to Contact Us About a Guarantee Claim

You generally don't need to — the free month is applied automatically when the system detects underdelivery at the end of the 30-day period.

If you believe the guarantee should have triggered and it wasn't applied:

Email: support@growthcrank.com
Subject line: Guarantee Claim — {your business name}
Include: your account email, the campaign start date, and the number of appointments you believe were delivered.

We respond within 1 business day.

9. Chargebacks

We strongly prefer to handle billing issues directly. Filing a chargeback with your bank before contacting us slows everything down (Stripe takes 60–90 days to resolve disputes; we can resolve issues same-day).

If you have a billing concern, email us first. We respond fast and without negotiation when our policy applies.

Questions? Email support@growthcrank.com — we read every message.